PRIVACY POLICY

JCD Electrics is committed to protecting user data privacy. This Privacy Policy explains how JCD Electrics collect, use, and protect customer personal data in compliance with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.

By using the company’s services, you (as the customer) agree to the collection and use of information as outlined in the company’s policy.

1. Information Collected

JCD Electrics may collect and process the following types of personal data:

1.1 Information You Provide to JCD Electrics

Name, address, phone number, email address, payment details & method and any other details provided related to JCD Electrics for the electrical services requested.

1.2 Information Collected Automatically

Technical data such as amount of viewers or browser type (if you visit the website).

Call logs and/or messages if you contact JCD Electrics via phone, email or the website.

2. How Your Information Is Used

JCD Electrics collect personal data for the following purposes:

  • To provide electrical services

  • To respond to enquiries and provide customer support

  • To process invoices, payments & refunds

  • To comply with legal obligations

  • To improve the company’s services and website functionality

  • To send service updates and appointment reminders

3. Legal Basis for Processing Data

Under UK-GDPR, your personal data is processed and collected based on the following lawful grounds:

  • Contractual Obligation – When data collection & processing is necessary to provide the company’s services

  • Legal Obligation – When JCD Electrics are required to collect and process data for legal or regulatory reasons

  • Legitimate Interests – For business operations such as service improvement

  • Consent – When JCD Electrics ask for your permission (e.g., for service improvement)

4. Data Sharing & Third Parties

JCD Electrics do not sell or rent your personal data. However, JCD Electrics may share information with:

  • Service providers (e.g., payment processors)

  • Regulatory authorities (if required by law)

  • Debt recovery agencies (in case of unpaid invoices)

Any third-party processing will be carried out under UK-GDPR. JCD Electrics ensure that all partners follow all strict data protection standards.

5. Data Retention

JCD Electrics keep personal data only for as long as necessary to:

  • Fulfill the company’s contractual and legal obligations

  • Resolve disputes and place suitable agreements

  • Comply with law if necessary

After a certain period, data will be securely, legally and lawfully deleted.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access your personal data JCD Electrics hold about you

  • Right to rectify any correction of inaccurate or incomplete data

  • Right to erasure ("Right to Be Forgotten under certain circumstances

  • Right to ask JCD Electrics to limit how JCD Electrics use your data

  • Right to requesting transfer of your data to another service provider

  • Right to request to withdraw at any time

For any of these rights, please get in contact.

7. Data Security

Strong security measures are implemented to protect your data, including:

  • Encryption of sensitive information

  • Regular system monitoring and data protection reviews

8. Cookies & Website Tracking

If JCD Electrics decides the website uses cookies, the company will:

  • Inform you of their use via a cookie banner

  • Give you the option to accept or reject non-essential cookies

  • Use cookies only for necessary site functions and analytics

9. Changes to This Policy

Updates to this Privacy Policy may be made if necessary. Therefore, you will be informed about them.

For any questions and concerns, please get in contact.

Thank you